Dispatch Delivery and Returns
Dispatch and Delivery
Goods that are in stock and paid for by credit/debit cards will be dispatched within forty eight hours. If the goods need to be ordered by Magpie Accessories, then you will be informed by email/telephone of the expected delivery date, and again when your goods are dispatched. No monies will be taken until the goods are ready for despatch.
Whilst we make every effort to ensure waiting time is kept to a minimum, it is not the responsibility of Magpie Accessories if our suppliers are experiencing delays in receiving goods.
Customers will be kept informed if there is to be a significant delay in receiving goods.
All goods are sent by Royal Mail using their Special Delivery Service which should guarantee next day delivery. Postage and Packing is charged at £6.50 and will be taken at the time of the order being placed. Postage fees for foreign parcels will be calculated according to weight and will be taken prior to dispatch.
Please inform us by email if your goods do not arrive as expected the next day. Please note that unless Royal Mail can gain a signature, they will not leave your goods, and will return them to the nearest Depot, and wait for your further instructions regarding delivery. It is then up to you to collect them from the depot or arrange another convenient time. goods not collected within a certain time are then returned to Magpie accessories.
All goods carefully checked before despatch, and packed securely and safely to prevent damage during transit. Upon receipt of your order, please check that you have received all items according to the invoice and check all items thoroughly for defects.
Returns
Magpie accessories must be informed by email or telephone prior to any goods being returned, as you will be issued a returns number. Damages and shortages must be notified within 3 days of receipt of your order, and the goods must be returned within 7 days.
NO REFUNDS OR EXCHANGES WILL BE ACCEPTED AFTER THIS TIME
Returns must be packed adequately, safely and securely, and sent using Special Signed for Service with the Royal Mail. Please remember to include your invoice and the returns number given in your parcel.
You will be fully refunded by cheque when the goods are received undamaged by Magpie Accessories.
Magpie Accessories do not accept responsibility for any items lost or damaged in the post and are not responsible for the cost of postage.
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